Change Management allows for reduction of rework, less confusion for customers/employees, and ultimately realize benefits faster.
Change is not easy, but not changing can be fatal. People resist change because it comes with uncertainty while presenting new processes, technologies, and environments that can be unfamiliar. One of the most challenging aspects that businesses face when trying to to deliver their objectives is to change their people fast enough to adapt to changes in the business environment, or changes caused by business initiatives or market disruption.
Change Management focuses on the “people side” of organizational change. Often times this is something easily missed by business leaders as they tend to focus on the technical side, assuming that people would automatically adopt and follow. Change Management requires involvement and actions by business leaders in any organization.
Following the implementation of any technology or process, there is usually an immediate drop in performance based on resistance and inertia. Companies can minimize the duration and depth of that performance drop by anticipating the change, planning for it, and proactively managing it. Habits in organizations are sticky, so in order for leaders to enable change and allow people to embrace it they need to start by preparing for change, then managing change, and finally reinforcing change.
If your organization is facing issues related to slow adoption, low productivity, passive/active resistance, high employee turnover, lack of communication, be sure to have a qualified consultant provide advice. sayAplus is one such consulting service, and they'll be glad to help.